International Orders

We will happily ship orders to the far reaches of the planet, including Australia, Canada, UK, Europe, South America, Asia & the USA.

Products can be ordered simply by adding items to the cart and following the checkout process.  International orders are exempt from New Zealand's GST sales tax (15%).  Some countries have import duties and taxes which are not covered by our freight service.  You will need to enquire about these in your country.

To view cart totals without NZ GST, enter your destination in the Estimate Shipping and Tax section of the shopping cart.

All prices are in New Zealand dollars.

We are working on adding an international currency option to our website, but in the meantime all prices are in New Zealand dollars.

Payment is accepted via Visa or Mastercard.

Provided items are in stock, orders are shipped once payment has been received.  You will be sent an email at each step of the order process to keep you updated and let you know when the items have been shipped.  Tracking numbers (if applicable) will be sent with your Shipment Notification email.

If you have any questions about your order or the order process please contact us.

Returns & Refund Policy

Standard items in as new condition may be returned for credit of the original purchase price, excluding freight, within 2 weeks of invoice date.  Items returned after 2 weeks but less than 3 months from invoice date may be returned for a credit of the purchase price minus a 20% re-stocking fee and freight.  Items returned more than 3 months from date of invoice or custom manufactured parts cannot be returned for credit.

Cancellation Policy

For standard items orders may be cancelled prior to shipment of product.  Orders for custom parts can be cancelled any time up to manufacture.  To cancel an order please email us.

Shipping & Delivery

See below pricing for shipping smaller orders (A5 courier bag) internationally (all international shipping prices exclude NZ GST).  Most of our products will fit inside an A5 courier bag.  Options available, shipping time & price are shown in the cart prior to purchase.

If you would like to purchase larger items (e.g. crown steerers, fork lower legs) please contact us for a shipping quote.  We are currently working on loading accurate rates for large items to our website.

Currently a tracked mail service is only available for Australia and the USA.  If you live outside Australia and the USA please contact us for tracked courier options & pricing.

Australia Delivery Options:

Service A5 Courier Bag

ETA (working days)


Australia eParcel Tracked Service*


$17


3 to 8

USA Delivery Options:

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


$20


3 to 10


Tracked ePost**


$24


8 to 10

Europe, UK, North America

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


$20


3 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from $40 and depend on parcel size & destination.

Asia

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


$18


3 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from $40 and depend on parcel size & destination.

South Pacific

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


$16


3 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from $40 and depend on parcel size & destination.

Rest of World

Service A5 Courier Bag

ETA (working days)


International Air Untracked**


$20


3 to 10


Tracked Courier


Please contact us for a shipping quote.
Prices start from $40 and depend on parcel size & destination.

Note: we are unable to ship bottles of oil larger than 250 cc internationally.

*Limited liability up to $1,100 for loss or damage
**Limited liability up to $250 for loss or damage